1. The sales team receives the booking information
Once you have made your reservation on our website, our sales department is notified immediately and a member of the sales team is assigned to your booking.
He or she will review your reservation details and reach out to you to assist you with any pending questions, concerns, and doubts, and to verify and confirm the details of the ocean freight shipment.
If payment has not yet been carried out, it will also be collected at this point.
At Trapac, we accept the following payment methods:
- Credit card (via PayPal)
- Bank transfer
- Cashier’s check
- Money order
- PayCargo
2. Reservation gets handed to the operations team
As soon as payment has been confirmed, the sales personnel assigned to your booking will hand your case over* to a corresponding member of the operations team.
*Note that these two sales and operations personnel will be your assigned account managers and points of contact throughout your entire shipping process.
At this point, the operations representative assigned to handle your shipment will request a slot with the carrier for the route you have selected.
He or she will also coordinate all the documents and forms required for your particular shipment. Documents vary from shipment to shipment, but in all ocean freight shipments, theBill of Lading,packing list, and thecommercial invoiceare mandatory documents.
This assigned operations representative will also get in touch with you to arrange for land transportation andcargo pick up(only if you have selected the option of having us take care of this).
3. Managing documentation
As soon as your reservation has been made, you will be able to submit your documentation directly onto your personalized dashboard, which your assigned operations personnel will have access to.
This will be constantly reviewed and in the event that documents are pending, reminders will be sent (either via email or via the dashboard) to ensure all documents are submitted correctly and on time to avoiddelays.
Note that the shipper is responsible for the timely submission of documents and the information provided on all the required documents.
Once the necessary documents are uploaded, your operations representative will generate a Bill of Lading, a copy of which will be sent to you for verification. As soon as you have verified that the information listed is accurate, the original version will be sent to the shipping carrier.
Please make sure to check through the Bill of Lading thoroughly as any corrections made after it has been sent to the carrier may incur additional charges. Note that the information listed on the Bill of Lading must also match that of other documents such as the packing list and commercial invoice.
4. Local arrangements at destination
If your shipment is arriving in a country in which Containers is present, we will be able to handlecustoms clearanceand all local arrangements such as land transportation and delivery (as required).
In the event that you’re shipping to a country where we are not physically present and require a destination agent to assist you with local arrangements, we would be more than happy to put you in touch with adestination agentfrom our network of reliable agents located around the world.
Your reservation details and instructions will be sent to them, who will be your liaison at destination. Your destination agent can help you with customs clearance at destination, payment ofimport duties and taxesand related customs fees, the handling of shipment retrieval, etc.
Even though your reservation is handled digitally, rest assured that there’s always a team of import and export specialists who are always on top of your shipment. Our sales and operations personnel are available to help you with any issues that may arise along the way.
If you need help with quoting and booking an online shipment with Containers, check out oursix-step guide. Alternatively, you mayreach outto our sales team, who will be glad to assist you with your queries.
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