Freight Inspection and Damage Documentation

Proper freight inspection upon delivery is essential to identifying potential damages and ensuring successful claims processing. Upon delivery, inspect the freight for visible damage before signing the Proof of Delivery (POD). If damage is found, note it on the POD, take clear photos, and notify the carrier immediately. Concealed damage must be reported within five days of delivery, keeping packaging intact for further investigation.

When filing a damage claim, include key documents such as the shipment details, BOL, POD, photos of the damage, repair/replacement estimates, and a description of how the damage was discovered. The consignee (receiver) is responsible for inspecting freight upon arrival; failure to note damages may impact the claims process.

If damage is recorded on the POD, the carrier will assess liability, and claims must be filed promptly with supporting evidence. Most carriers require claims to be submitted within 30-60 days. If items are missing, note the shortage on the POD and file a claim with relevant documentation.

Severely damaged shipments can be refused at delivery. Note the refusal on the POD and notify the carrier immediately to begin the claims process. Damage claims generally take 30-60 days to process, depending on the carrier’s policies and the completeness of the documentation provided.

To prevent freight damage, ensure proper packaging, secure loading, and adherence to carrier guidelines. For further assistance with invoice disputes or freight damage claims, contact our support team. We are committed to ensuring accurate billing and safe freight delivery for all our customers.