If you notice an error on your invoice, compare it against your shipping agreement, bill of lading (BOL), and related documents. If the issue persists, submit a dispute through email or our online portal, including relevant supporting documents such as the BOL, rate confirmation, proof of delivery, and weight certifications.
Common discrepancies include incorrect freight classification, weight variations, misapplied accessorial charges, duplicate charges, and fuel surcharge miscalculations. Disputes must be filed within 30 to 60 days of the invoice date and are typically resolved within 7-14 business days. More complex cases may take longer.
Disputing an invoice will not impact current or future shipments, but all undisputed charges should still be paid on time to prevent service disruptions. If a dispute is approved, adjustments will be made, and a revised invoice or credit will be issued. If denied, an explanation will be provided, and escalation to a senior billing specialist is possible.
To prevent discrepancies, we offer automated invoice auditing services. Customers can contact our billing support team via phone, email, online portal, or live chat for assistance. Frequent unjustified disputes may result in additional review processes but do not carry penalties.
For further support, please reach out to our customer service team—we are committed to ensuring transparent and accurate billing for all our valued customers.
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