How can I cancel my Order?

If your order has not yet shipped and you’d like to make changes or cancel any future orders, you can do so by accessing our online chat feature or calling us at 1-888-853-3169.

Please note, if your order is shipping within the next business day, you may not be able to make changes or cancel that shipment. Not to worry though: If needed, you can always return the shipment once it’s received. If for any reason you're not completely satisfied with your JLo Beauty™ purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling).