How do I make a return?

You have 3 days to request a return from the date you received the item(s). To initiate a return, tap “Request Return” in the GOAT app when you receive your package or contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

∙ Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a GOAT return label and packing slip.
∙ Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for sneaker items), and all original packaging included.
∙ Item(s) must be shipped to us within 3 days from receiving your return label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, less any priority processing fee paid and any applicable taxes, by issuing you GOAT credit to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
Make sure to only include the item(s) to be returned in your shipping box.

For more information, please view our Purchases and Returns Policy here.